Third-party Control Troubleshooting

Problem

Solution

Soundweb London devices are sending updates once a second, regardless of the subscription rate. Messages continue even after unsubscribing.

The device is waiting for an ACK or NAK character in response to messages.

Option 1: Set the "Acknowledge (ACK)" property of the device in question to No. See the Serial/RS-232 entry in the Third-party Control Protocol section of the help for more information.

Option 2: Respond to each message from the device with ACK for valid messages and NAK for invalid messages (i.e. messages whose checksum failed).

This does not apply to TCP/IP control connections, as they do not use the ACK/NAK mechanism.